Terms & Conditions
In these Conditions the following expressions shall have the following meanings:
• “Coach Fahad” means Training Provider
• The “Client” means the person, company or other legal entity identified as providing a request to “Coach Fahad” to supply Services.
• “Services” means the goods or services to be provided by “Coach Fahad” to the Client under the terms of the contract and “Services” shall be construed accordingly.
• “Confirmation Date” means the date when all the following apply:
- A request to supply Services has been received from the Client by “Coach Fahad”
- “Coach Fahad” has confirmed to the Client that the course or other Services requested are available and the price is correct.
- Payment has been received, or alternative payment method agreed.
• “Contract” means the contract between “Coach Fahad” and the Client under which the Services are to be supplied by “Coach Fahad” to the Client.
• “Working Day” means every day of the week apart from Friday, Saturday and statutory holidays. “Month” means a calendar month. “Week” means seven consecutive days.
• “Intellectual Property” includes all training materials, course manuals, inventions, patent applications, granted patents, registered and unregistered designs, copyright works, trademarks and confidential information.
Unless otherwise agreed by “Coach Fahad” in writing prior to agreement by the Client to these Terms and Conditions the Client agrees that the provisions of these Terms and Conditions shall constitute all of the provisions relating to the Services to be provided to the Client by “Coach Fahad”. No other terms and conditions shall be accepted.
The price payable for the Services shall be the list price of “Coach Fahad” at the Confirmation Date unless otherwise stated.
“Coach Fahad” reserves the right to increase the price from that advertised on the website or in other forms at our discretion and for any reason prior to the course commencement. Where this affects the price payable by the customer and the customer has made payment of the previous advertised price (not including Purchase Orders and Reservations) and does not wish to proceed at the increased price a full refund will be payable.
The price does not include travel, accommodation, meals or other related expenses unless explicitly stated.
All prices are exclusive of Value Added Tax, and this will be charged at the appropriate rate.
4. Terms of Payment
Where the Services relate to the provision of a training course, payment by cheque, credit card, debit card or bank transfer is required no later than 25 Working Days before the course start date. Special arrangements may be separately agreed in the case of late bookings.
Where Services involve other services or goods, payment is required 5 Working Days prior to delivery or as otherwise agreed in writing.
“Coach Fahad” is entitled to charge interest at 2% per Month or part thereof on overdue payments.
Where pre-agreed by “Coach Fahad” on Training payment may be agreed by Purchase Order (from a company based within the UK only). Where payment by Purchase Order is agreed these Terms and Conditions shall remain in full force and no variation to these Terms and Conditions is accepted by “Coach Fahad” on Training whether detailed by the Customer within the Purchase Order or by another means without specific acceptance by “Coach Fahad” on Training in writing.
Where an agreement has not been provided in writing any additions or variations to these Terms and Conditions shall be null and void.
5. Training Courses
“Coach Fahad” provides training in conjunction with selected Training Providers. To the best knowledge of “Coach Fahad”, these Training Providers are suitably qualified and accredited to deliver the training courses offered.
The contents of course schedules are intended for general guidance only and do not form any part of a contract. “Coach Fahad” reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.
The indication of course availability and location shown on the “Coach Fahad” website is for general guidance and does not form any part of a contract. Please contact “Coach Fahad” before making any travel or accommodation arrangements as “Coach Fahad” will not be liable for any action that you may take in reliance on the information.
It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements.
“Coach Fahad” will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded.
Unless otherwise indicated, all courses are delivered solely in English, and all delegates must be sufficiently proficient in English language before attending a course.
For courses not exclusive to one Client, “Coach Fahad” and its Training Providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course.
6. Course Duration
Course durations for classroom events and access periods for eLearning products are clearly stated on the website.
All classroom-based courses are run on working days only, unless otherwise stated. On the rare occasion where a training event duration spans a weekend the course will continue the following week. For example, if a 3-day training event commences on a Friday, then the remaining 2 days of training will take place on the following Monday and Tuesday.
7. Cancellation, Transfers and Substitutions with respect to Training Courses
“Coach Fahad” reserves the right to cancel or arrange an alternative date for a course. In such circumstances, “Coach Fahad” will endeavor to provide notice of cancellation or change to the Client. In the event of cancellation, the Client will be entitled to a full refund of the course fee, but “Coach Fahad” shall not be liable for any other loss or expense arising.
The Client may cancel the course booking by notifying “Coach Fahad” in writing by acknowledged email or by recorded delivery as soon as reasonably practicable. The Client shall also be deemed to have cancelled the course booking if the delegate does not attend the event. The Client shall be liable to pay a cancellation fee as follows:
Public Scheduled Courses:
Number of Days’ Notice
Proportion of Course Fee Payable
0 – 15 Working Days
16 – 25 Working Day
Customer Specific Courses (for example on Client's site):
Number of Days’ Notice
Proportion of Course Fee Payable
0 – 25 Working Days
In the event that the delegate is unable to attend the course booked “Coach Fahad” will endeavor to transfer the delegate to an alternative course. If this is requested 26 or more Working Days from the start date of the original course, then the only charges applicable will be an administration fee of USD 50 (plus VAT) plus any difference in the course price. If a transfer is requested within 26 Working Days, then the cancellation fee above shall be payable.
“Coach Fahad” will endeavor to accommodate requests by the Client to substitute one delegate for another but is under no obligation to do so. Such requests are subject to the replacement delegate meeting the pre-requisites for the course. In the event of a substitution, the Client shall pay an administration fee of USD 50 plus any unavoidable costs relating to the change.
For the avoidance of doubt, E-Learning (Online) and Video (Online) courses are included as a Public Scheduled Course and upon course materials and access to E-Learning being provided to the Client 100% of the Course Fee is payable in the event of any cancellation.
8. Credit Rating
“Coach Fahad” reserves the right to assess the financial status of any organization or individual making a booking or in the process of making a booking and reserves the right to require payment prior to confirming a booking.
“Coach Fahad” total liability for any loss or damage shall not exceed the price payable for the Services, except in cases of direct physical damage to the Client’s property, personal injury or death.
“Coach Fahad” shall not be liable howsoever caused for indirect or consequential loss including but not limited to loss of profits; loss of revenue; loss of goodwill; loss of data; failure to achieve savings.
10. Bundling and Bundled Courses
• Where a customer orders a predefined selection of bundled services/courses at a fixed price (Bundle), the provisions of this Clause 10 shall apply except as may be expressly waived (in writing) by “Coach Fahad” on Training in relation to a order.
• Services/courses within a Bundle are allocated to a named individual, and such allocation cannot be transferred to any other person.
• The customer may not modify the services/courses within a Bundle and may not exchange services/courses within a Bundle for other services/courses.
• Where a customer decides to cancel a Bundle before the first service/course has been booked (and within the 12-month Bundle period) “Coach Fahad” on Training will refund the Bundle cost subject to an administration charge equivalent to 10% of the Bundle price paid.
• Each Bundle is valid for a maximum of twelve (12) months. The Client may only use the services/courses within a Bundle during the twelve (12) month period immediately following the date they are ordered, and payment is submitted. Any services/courses within a Bundle that remain unused will expire on the anniversary of the payment date and shall be deemed used with no refund payable.
• Some Bundles are provided based on being for selected dates and locations only. A “Coach Fahad” on Training advisor will work with you to arrange a suitable schedule.
• “Coach Fahad” reserves the right to cancel, curtail or re-schedule training courses or events, in which case it shall use reasonable endeavors to notify the customer and provide alternatives.
• In the event of cancellation by “Coach Fahad” on Training for any reason (including where “Coach Fahad” on Training is no longer able to source the training course requested), “Coach Fahad” on Training shall use reasonable endeavors to find a suitable alternative and where this is not possible shall refund course fees which the customer has already paid in advance in relation to the cancelled course. Please note the refund will be a pro-rated amount of the sum paid for the Bundle which may be less than the usual price of the service/course.
• The Company reserves the right to withhold services or provide reduced services if course participants attending on the Client's behalf fail to satisfy course requirements or meet the course prerequisites.
11. Force Majeure
“Coach Fahad” shall not be in breach of this contract if there is any total or partial failure of performance by it of its duties and obligations under this contract occasioned by any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.
If “Coach Fahad” is unable to perform its duties and obligations under this contract as a direct result of one or more such causes “Coach Fahad” shall give written notice to the Client of such inability stating the cause in question.
13. Data Protection and Confidentiality
The policy of “Coach Fahad” with respect to data protection is detailed in these Terms and Conditions, and it's Privacy Notice which should be read in conjunction with these terms and conditions of the contract.
Where Services are certified training courses, the Client consents to allow “Coach Fahad” full access to examination results arising from their bookings. This information will be used in accordance with the requirements of relevant data protection legislation. The data will only be used to evaluate the effectiveness of training and to assist “Coach Fahad” in providing advice to its clients.
All Intellectual Property associated with training courses or other Services shall remain vested in the owner be it “Coach Fahad”, its Training Provider or others.
Where Services are distance learning products, then the Client shall abide by all reasonable terms of any license agreement applicable.
Intellectual Property, which is identified as, or can reasonably be deemed to be, confidential shall not be copied or reproduced or disclosed to any third party without the prior written consent of “Coach Fahad”. The Client shall ensure that its employees and all those under the Client’s control and supervision comply with this obligation.
Where Services are provided to the specification or special requirements of the Client, the Client shall indemnify “Coach Fahad” against all costs, claims and damages incurred or arising out of any alleged infringements of Intellectual Property.
14. Slavery and Human Trafficking Statement
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labor and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
We have a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing procedures to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We are committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains. Our commitment is to act ethically and with integrity in all our business relationships and to implement and enforce effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
We have zero tolerance to slavery and human trafficking. We expect the same high standards from all of our contractors, suppliers and other business partners and we expect our suppliers to hold their own suppliers to the same high standards.
The Contract shall only become effective at the Confirmation Date.
Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by “Coach Fahad” or its Training Providers shall be subject to correction without any liability on the part of “Coach Fahad”.
No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorized representative of “Coach Fahad”.
“Coach Fahad” may assign or sub-contract the whole or any part of the Contract to any person, firm or company.
These Terms and Conditions expressly exclude any right afforded the Training Provider or any other third party pursuant to the Contracts (Rights of Third Parties).
During the term of the Contract and for a period of 12 months thereafter, the Client shall not directly or indirectly employ or solicit for employment any employees of “Coach Fahad” or its Training Providers.
All parties (including “Coach Fahad” on Training, the Client and the Training Provider) shall comply with the Anti-Bribery and will make it clear to those providing services to it, that it does not accept or condone the payment of bribes on its behalf.
The invalidity or unenforceable for any reason of any condition, sub-clause or paragraph of these Terms and Conditions shall not prejudice or affect the validity or enforce-ability of the remainder.
These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Data Privacy and Collection Policy
1. Information We Collect
1.1 Information that you provide directly
We collect personal information from you:
through the use of forms, which may be on paper or on our Website, such as when you make a purchase or commence a course of study, signup to receive our newsletters or register for information;
when you make a purchase on our Website and provide us with information about any special requirements, such as dietary requirements, that you may have; and
if you choose to provide us with information when you use our Website or access our Services;
when you communicate with us for any reason, including by email, postal mail, Live-chat or telephone, and when you use our Services.
When you request marketing information about related products and services from us (also see separate Marketing Permissions section below).
If you are a Booker (a person booking a product or service on behalf of yourself and/or others), you confirm that you have gained permission for the Candidates (the person/s to whom the product or service will be provided) information to be provided, used and stored for the purposes of providing the products or services you have requested on their behalf. This includes all Personal and Sensitive Data as is required in order to provide the product or service requested.
Post your training course we may collect your feedback on your training experience in order to help others evaluate the training and service provided.
Some of the personal information that you provide may include sensitive personal information, such as health-related information to ensure that we can provide the necessary duty of care or information about your race or ethnicity, which we need for statutory registration/reporting purposes.
1.2 Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device.
The information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.
Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading 'Cookies', below.
1.3 Information that we obtain from third party sources
We may receive personal information about you from third party sources (such as your employer if they enroll you on a course), or agencies if you apply for employment, but only where we believe that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. We collect only the minimum amount of information required from these third parties to enable us to provide the requested service or process any booking you send to us (for example, your educational or employment history). We only use the information we receive from these third parties as set out in this Privacy Notice.
Where Services are certified training courses, the Client consents to allow “Coach Fahad” full access to examination results arising from their bookings. This information will be used in accordance with the requirements of relevant data protection legislation. The data will only be used to evaluate effectiveness of training and to assist “Coach Fahad” in providing advice to its clients.
“Coach Fahad” reserves the right to assess the financial status of any organization or individual making a booking or in the process of making a booking via a third party credit rating agency and also reserves the right to require payment prior to confirming a booking and will store this information within your record.
From third party training course aggregation websites where you have directly entered an inquiry about a “Coach Fahad” on Training service
2. Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our Services to you. In addition, we may use the information for the following purposes:
to provide you with information or Services you request from us;
depending upon your separate Marketing Permissions selections we may send you information about related news, products and services and carefully selected third parties (see section Marketing Permissions).
to meet our contractual commitments to you;
to personalize your use of the site, assist your use of the site and improve the site and services we provide generally.
to act on your behalf where third party involvement is available and appropriate – for example through a third-party specialist training provider or certification/awarding body;
to monitor and analyze trends, usage and activities in connection with our Websites/Services; and as necessary to prevent or detect crime.
We may also monitor or record telephone calls for training, customer service and quality assurance purposes, and to detect or prevent crime. These recordings will be retained for a maximum of 30 days.
In general, we will use any of the information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect such information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as statistical purposes) if and where this is permitted by applicable data protection laws.
If you do not want us to use your data for any marketing purposes, you will have the opportunity to withhold your consent to this when you provide your details to us.
Consent can be withdrawn by contacting us using the contact details provided below
3. Storing and Retaining Your Personal Data
The personal information you provided to us is stored within secure servers. We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
All “Coach Fahad” on Training email addresses support TLS email encryption, so it is advised that if you are concerned about the contents of any email to use this encryption.
Please note that the transmission of information via the internet (including email) is not completely secure and therefore, although we endeavor to protect the personal information you provide to us, we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at your own risk. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business or statutory need to process your personal information, we will either delete or anonymise it.
4. Disclosing Your Information
We may disclose your personal information, with your consent, to any company within our corporate group. This includes, where applicable, our holding company and its subsidiaries. This will only be done where lawful bases exists.
We may also disclose, where required, your personal information with:
third party service providers and partners who provide data processing services to us (for example, to support the delivery of Services), or who otherwise process personal information for purposes that are described in this Privacy Notice;
providers of technical services to us in the provision of our website and other technical systems internal to “Coach Fahad”;
your employer (or Booker), where required when your employer (or Booker) has undertaken the booking on your behalf;
government agencies, where required by the scheme or education path you elect to follow;
partners with whom we work to provide Services (such as course vendors, examination bodies and training partners);
any third party in connection with, or during negotiations of, any merger, sales of company assets, financing or acquisition of all or a portion of our business by another company;
any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation (and may not be able to inform you so as not to compromise any investigation or other proceedings), or otherwise to protect our rights or the rights of any third party; and to
any other person with your consent to the disclosure.
if you give your explicit consent (separately obtained), we may pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.
in certain circumstances we may need to disclose information that is considered as Sensitive Data in order that third party can provide you with the requested product or service.
with your permission (separately obtained) we may provide your feedback on your training experience in order to help others evaluate the training on the “Coach Fahad” website. We will never provide your full name or other personal data on the website.
In certain circumstances we may need to transfer your data outside of the European Union in order to provide the products or services requested by you, (See International Data Transfers)
Upon request we will advise you who the information has been passed to and why by contacting us using the contact details provided below
5. Third Party Links
You might find links to third party websites on our Websites or within documentation we provide.
If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own Privacy Notices which you should review.
We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
6. Social Networking
The Website may offer you the opportunity to share or follow information about us (or the Website or our Services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).
We offer this functionality in order to generate interest in us, the Website and our Services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly available, including through Internet search engines.
Please note that we do not exercise, endorse or control the policies or practices of any third-party social network whose functionality you may access through the Website.
You should always read the Privacy Notice of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.
7. International Data Transfers
For some of our Services, your personal information may be transferred to, and processed in, countries outside of the EEA. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.
These measures include transferring your personal data to third parties who are located in a country which the European Commission has determined has data protection laws that are at least as protective as those in Europe, and transferring your personal data to third parties who have entered into standard contractual clauses with us. For more information about these safeguards please contact us using the contact details provided below
9. Legal Basis (EEA visitors only).
Our legal basis for collecting and using personal information will depend on the personal information being collected and the specific context in which we collect it.
However, we will normally collect personal information from you only:
where we need the personal information to perform a contract with you (for example, to enrol you into a course or provide you with learning materials);
where the processing is undertaken on the grounds of legitimate interests and is not overridden by your rights; or
where we have your consent to do so;
In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below
10. Data Protection Rights
You have the following data protection rights:
If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided below.
In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided below.
You have the right to opt-out of marketing and telemarketing communications we send you at any time. You can exercise this right by contacting us using the contact details provided below.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
11. Marketing Permissions
If you give us explicit permission (separately obtained) to do so we may store and use your information for the provision of email marketing, newsletters and other information you have agreed to receive.
You may withdraw this permission at any time. Please confirm your withdrawal of consent using the contact details provided below.
You may request to be removed from our database for Marketing purposes at any time. Please confirm your request to be removed by emailing us using the contact details provided below.
Booking or Reserving a Training product from “Coach Fahad” will not automatically result in the assumption of additional Marketing Permissions which will be both Explicit and separately obtained.
We will never sell to or allow any third party to use this data and your Marketing Permissions for marketing purposes without your explicit permission, separately obtained.
12. Contacting Us
The data controller of your personal information will be “Coach Fahad”. We welcome any queries, comments or requests you may have regarding this Privacy Notice.
13. Changes to the Privacy Notice
We may change this Privacy Notice from time to time by updating this document. The online version is available at: www.coachfahad.com
You should check this page from time to time to ensure that you are happy with any changes.
If material changes are made to this Privacy Notice, we will notify you by placing a prominent notice on the Website or by contacting you to let you know via the contact details you have provided us with.
Code of Ethics and Professional Conduct:
1. Be inclusive.
We welcome and support people of all backgrounds and identities. This includes, but is not limited to members of any sexual orientation, gender identity and expression, race, ethnicity, culture, national origin, social and economic class, educational level, color, immigration status, sex, age, size, family status, political belief, religion, and mental and physical ability.
2. Be considerate.
We all depend on each other to produce the best work we can as a company. Your decisions will affect clients and colleagues, and you should take those consequences into account when making decisions.
3. Be respectful.
We won't all agree all the time, but disagreement is no excuse for disrespectful behavior. We will all experience frustration from time to time, but we cannot allow that frustration become personal attacks. An environment where people feel uncomfortable or threatened is not a productive or creative one.
4. Choose your words carefully.
Always conduct yourself professionally. Be kind to others. Do not insult or put down others. Harassment and exclusionary behavior aren't acceptable. This includes, but is not limited to:
Threats of violence.
Discriminatory jokes and language.
Sharing sexually explicit or violent material via electronic devices or other means.
Personal insults, especially those using racist or sexist terms.
Unwelcome sexual attention.
Advocating for, or encouraging, any of the above behavior.
5. Don't harass.
In general, if someone asks you to stop something, then stop. When we disagree, try to understand why. Differences of opinion and disagreements are mostly unavoidable. What is important is that we resolve disagreements and differing views constructively.
6. Make differences into strengths.
We can find strength in diversity. Different people have different perspectives on issues, and that can be valuable for solving problems or generating new ideas. Being unable to understand why someone holds a viewpoint doesn’t mean that they’re wrong. Don’t forget that we all make mistakes and blaming each other doesn’t get us anywhere.
Instead, focus on resolving issues and learning from mistakes.